Predictive Dialler
CapQuest’s Dialler technology allows us to effectively manage debt collection campaigns and produce debt recovery productivity data. The Dialler integrates seamlessly with our debt recovery and mortgage servicing software and continuously shares and updates information to drive performance. With the ability to predict and control call rates, CapQuest can also ensure compliance with the Ofcom guidelines on call abandonment rates.

Debt Recovery Software
Our bespoke collections software drives performance, accuracy and compliance. When harnessed to CapQuest’s Dialler it creates an exceptionally effective and dynamic debt recovery platform. With extensive configuration capability, we can tailor collection activities to the needs of specific debt portfolios and types of debt. Extensive report writing capability allows CapQuest to continuously measure our debt recovery success.

Mortgage Servicing Software
CapQuest’s  flexible and secure mortgage servicing software enables consistent, tailored and compliant performance on all types of mortgage debt. When integrated with CapQuest’s dialler and IQuest platform it creates a highly client focused operating environment. With extensive scope for configuration CapQuest Mortgage Servicing can tailor its activity to focus on multiple mortgage products and effective servicing at all stages of the post completions lifecycle including collections, litigation and recoveries. Sophisticated reporting enables lenders and investors to measure and interrogate the performance of CMS and their portfolios continuously.

Management Information Reporting
Our Data Warehouse is the repository of all collections, finance and performance data. Driven by iQuest^® and updated on a real-time basis, we ensure that the information needed to make business and investment decisions is always available. Investors and clients alike benefit from a team of specialists who can interrogate CapQuest’s Data Warehouse to produce the information required, on a real-time basis and customized to their requirements.