Predictive Dialler
CapQuest’s Dialler technology allows us to effectively manage debt collection campaigns and produce debt recovery productivity data. The Dialler integrates seamlessly with our debt recovery software and continuously shares and updates information to drive performance. With the ability to predict and control call rates, CapQuest can also ensure compliance with the Ofcom guidelines on call abandonment rates.

Debt Recovery Software
Our bespoke collections software drives performance, accuracy and compliance. When harnessed to CapQuest’s Dialler it creates an exceptionally effective and dynamic debt recovery platform. With extensive configuration capability, we can tailor collection activities to the needs of specific debt portfolios and types of debt. Extensive report writing capability allows CapQuest to continuously measure our debt recovery success.

Management Information Reporting
Our Data Warehouse is the repository of all collections, finance and performance data. Driven by iQuest^® and updated on a real-time basis, we ensure that the information needed to make business and investment decisions is always available. Investors and clients alike benefit from a team of specialists who can interrogate CapQuest’s Data Warehouse to produce the information required, on a real-time basis and customized to their requirements.