callQuest® is an early arrears management service that CapQuest provides to credit originators. Clients actively outsource accounts to CapQuest because of our expertise, flexible technology and ability to rehabilitate accounts that are in an early stage of arrears. Outsourcing also permits such clients to challenge in-house processes in an effort to improve productivity and customer retention.
callQuest® is a scalable, bespoke service that is tailored to the requirements of CapQuest's clients. We maintain a systems interface with our clients to permit the seamless management of accounts. CapQuest provides specialised training to callQuest® associates to conform with client specifications. We dedicate staff to match the account volume requirements, agree performance metrics and quality standards and provide a flexible pricing structure and service levels.